At the location
  • If a situation arises on the spot that you do not agree with, or that you consider to be incorrect, please contact the local contact person directly. So do not wait until you are back home and only then report it to us. At that moment the situation is over and can no longer be solved.

    Immediately start the conversation with the local contact person and indicate what is going on and why you disagree. If you can not find a solution together, you can call or e-mail us directly and we will directly intervene. It can also be useful to take pictures or film of a possible incident or situation.